Support For Our Existing Customers
At BrightStar Communications, value your business, which is why we strive to answer your questions as fast as possible.
Please follow these simple steps to assist us in providing you the most efficient and effective response to your issue.
Request Support Through Email or Phone
Send an email to: firstname.lastname@example.org.
- In the email Subject line, write your address followed by your account name.
- In the email body, describe your problem.
- You will receive an email reply from us with a ticket number for your support request.
- After we record the information about your issue, you’ll receive an email from us with a ticket number for your support request.
Alternatively, you can contact us at +1 (877) 776-4623 to report your issue.
Your Support Ticket Number
Whether you contact us for support through email or phone, we’ll send you an email with a support ticket number for your issue.
- Please keep this ticket number where you can find it as we will use it to track our responses and actions to solve your issue.
- We’ll reference this number when we communicate your issue resolution status or contact you for more information.
- Please reference this number in the first line of the email body if you send follow-up emails to us about your issue, or reference it if you call us back on your issue.
4501 Ford Ave. Suite 1301.
Alexandria, VA 22302
Phone: (202) 525-7724
Address: 1350 Beverly Rd
McLean, VA 22101