Support

At BrightStar Communications, value your business, which is why we strive to answer your questions as fast as possible.

Please follow these simple steps to assist us in providing you the most efficient and effective response to your issue.

Request Support Through Email or Phone

Send an email to: support@brightstarone.com.

• In the email Subject line, write your address followed by your account name.
• In the email body, describe your problem.
• You will receive an email reply from us with a ticket number for your support request.
• After we record the information about your issue, you’ll receive an email from us with a ticket number for your support request.

• Please keep this ticket number where you can find it as we will use it to track our responses and actions to solve your issue.
• We’ll reference this number when we communicate your issue resolution status or contact you for more information.
• Please reference this number in the first line of the email body if you send follow-up emails to us about your issue, or reference it if you call us back on your issue.